Contact Us

EPG Specialists Ltd are a company incorporated in England and Wales
under Company Registration Number 7244642 and whose registered address is:

EPG Specialists Ltd
Unit 64
101 Clapham High Street
London
SW4 7TB

Telephone: 0800 999 2955 or 07540 978 563

Email:  info@epgspecialists.co.uk or click on the link below to send us a message:

COMPLAINTS POLICY

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied. To ensure we are able to put things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction. As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event that there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.  You can either call, write or email us at the above contact details. We aim to respond within 7 days of receiving your complaint and where possible will provide you with a date to remedy any issues raised.

Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Ombudsman Services Ltd for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them, please contact Which? Trusted traders in the first instance on 0117 981 2929.